This is just too good. How many hours of your life have you wasted away trying to talk to some incompetent worker over the phone? More often than not, the source of contention is a simple matter of quality or billing, which is especially frustrating today, when cable companies charge you up the wazoo for TV, internet, and even phone packages that still fail to satisfy.
But put yourself on the other side of those drab phone calls, and imagine having to deal with annoying customers every day of your life. How much could you handle?
Well one worker at Comcast clearly had had enough after dealing with Ricardo Brown of Spokane, Washington. Ricardo and his wife Lisa reached out to a consumer affairs specialist after a pretty shocking (and admittedly humorous) ordeal with Comcast Digital Cable. According to the Browns, they called the cable provider and tried to cancel their subscription as they were undergoing financial troubles. The lengthy phone call ended up with the original representative bringing on a retention specialist who tried cajoling the couple into signing a new two-year contract.
We don’t know what happened during that (surely frustrating) phone call, but result was entirely unanticipated. When the Browns received their Comcast bill with final payments and cancellation fees, they were astonished to see that the invoicewas made out to “A$$hole Brown,” except without any symbols to shield the pure, unabashed profanity.
“I am shocked,” said Ricardo Brown.”I was never rude. It could have been that person was upset because I didn’t take the offer.”
Comcast, which is known to have poor customer service, released the following statement:
We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.
Honestly, anyone who works in customer service has probably wanted to call the people they deal with by horrible monikers at one or many points in time. Looks like one bold worker had just had enough.
One thing is for sure: looks like the Browns are switching to FiOS!
Comcast official apologizes for rude name change on a Spokane customer’s bill: http://t.co/XqlSuR5GWz
The Seattle Times (@seattletimes) January 29, 2015
To be fair to Comcast, we Spokanites are a bellicose people. Wait no, we’re just the friendliest town in America? http://t.co/ngHoXJKnyO
John Oakes (@JohnTOakes) January 29, 2015
Randy Haas (@Randy_Haas) January 29, 2015
Can you believe what Comcast changed this customer’s name to on the bill? Click here!